FAQ

HOW CAN I KNOW WHAT SIZE I AM?

We calculate your ideal size according to your measueres. You can find the calculation of your size in every product.

DO YOU SELL WORLDWIDE?

Yes! In MUNO we give you the opportunity to make your purchase to any country in the world.

HOW CAN I RECEIVE NEWS FROM THE BRAND?

We have a Newsletter so you can receive information about our newest products, styles and restock dates.

HOW I CAN MAKE SURE I MADE MY PURCHASE?

Once your order is made, you will receive a confirmation e-mail with your order number. In case of not receiving it, send an email to hello@munowear.com or get in touch with our Customer Service department.

HOW CAN I TRACK MY ORDER?

Once your guide has been created you will receive an email with a tracking number. With this information you can track your order directly on the delivery provider to track the route of your package. If you have any questions about your guide, you can write to hello@munowear.com

CAN I REMOVE AN ITEM FROM MY ORDER?

Once your purchase has been made, you will not be able to delete any product. However, from the summary of your purchase, before processing the payment you can delete the items you do not want as long as you have not yet deposited your money.

WHAT SHOULD I DO IF I RECEIVE A LOW-QUALITY ITEM?

MUNO ensures that all our products are high-quality and arrive in perfect conditions; However, if you get one in poor condition, contact our Customer Service department by writing to hello@munowear.com with your problem, order number and we will give you a solution ASAP.

HOW CAN I CANCEL MY ORDER ONCE I HAVE ALREADY PAID?

If you would like to cancel your order once you have made the payment, contact us immediately through the Customer Service department or by writing an email to hello@munowear.com. If your guide has not yet been processed, the order may be canceled; otherwise, it will be impossible to cancel it.

WHAT HAPPENS IF I WON’T BE AVAILABLE AT THE ADDRESS WHEN MY PACKAGE IS GOING TO BE DELIVERED?

In these cases what we recommend doing is to contact the delivery provider directly to see if they can postpone the delivery date since once we put the package in transit, it is out of our control.

HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?

You can send an email to hello@munowear.com or click on https://munowear.com/pages/contact-us

so that your comments and doubts are resolved and taken into account .

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

If by mistake you receive an incorrect item, please contact our Customer Service department to send you what you requested ASAP.

MY PERSONAL DATA IS PROTECTED?

Of course, the information shared when making your purchase is just to make sure you get your order properly. You can check our privacy policy at https://paxtnco.com/pages/aviso-de-privacidad-integral

CAN I MAKE CHANGES OR RETURNS OF THE PRODUCT?

You have 7 calendar days to make a change to your product. However, if it was a personalized purchase we do not accept changes or refunds.

If you are still within the first 7 calendar days and your product is not personalized, write an email to hello@munowear.com to help you.